our policy lasts 28 days
if 28 days have passed since you received your order, unfortunately we can’t offer you a refund or exchange
to be eligible for a return, your item must be unused and in the same condition that you received it
it must also be in the original packaging
you must inform us of your intention to return your item(s) within 14 days of receiving your order by using the communication method outlined on AJWARI.com
to complete your return, we require a receipt or proof of purchase, therefore please enclose the invoice that accompanied your order
there are certain situations where only partial refunds are granted
any item not in its original condition, is damaged or missing parts for reasons not due to our error
any item that is returned more than 28 days after delivery
once your return is received and inspected, we will send you an email to notify you that we have received your returned item
we will also notify you of the approval or rejection of your refund
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days
late or missing refunds
if you haven’t received a refund, first check your bank account again
then contact your credit card company, it may take some time before your refund is officially posted
next contact your bank as there is often some processing time before a refund is posted
if you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
we only replace items if they are defective or damaged
if you need to exchange it for the same item, send us an email at email@example.com and send your item to: AJWARI RETURNS address which we will provide
If you require an additional copy please contact us and we will email it to you.
to return your product, you should mail your product to: AJWARI RETURNS address which we will confirm.
to be eligible for free UK returns, you must inform us of your intention to return within 14 days of receiving your order
we will then confirm the return method to you e.g. Pre paid return label, Courier collection, etc.
we will send you a pre paid returns label by email and it will be your responsibility to print and attach to the parcel
we may use a courier service in the Leicester area at a time that’s convenient for you after agreement with you
you must complete the paper returns form, which accompanied your order, and enclose this with your parcel before returning your order
you must obtain proof of postage just in case we have any delivery issues
outside of the UK you will be responsible for paying for your own shipping costs for returning your item
shipping costs are non-refundable
if you receive a refund, the cost of return shipping will be deducted from your refund
depending on where you live, the time it may take for your exchanged product to reach you, may vary
you should consider using a trackable shipping service or purchasing shipping insurance
we don’t guarantee that we will receive your returned item.